Flooring must be inspected prior to installation. Store and acclimate where the material is to be installed. Report any problems to Wood Plus BEFORE installing. Wood that has been installed can not be returned or any credit given.

Returns: 15% Restock fee on stock items, a minimum of 30% on special order items. PLUS applicable shipping fees UNLESS noted otherwise. No returns after 30 days. $69 pickup fee applies.

Moisture content must be between 7%-9%. Only unopened boxes/bundles can be returned. Apply appropriate waste factor to all orders. There is a $45 Return check Fee.

Credit card surcharge is 2.8% on all credit card transactions. Custom Orders can NOT be returned, and the buyer is responsible for paying for any overages.

Galax, VA Main Office

111 North Depot Avenue

Galax, VA 24333

Phone: (276) 238-9534

Fax: (276) 238-9537

Mooresville, NC Branch

205 Raceway Drive Suite 2

Mooresville, NC 28117

Phone: (980) 444-0021

Fax: (980) 444-0023

Raleigh, NC Branch

3408 Lake Woodard Drive

Raleigh, NC 27604

Phone: (984) 232-8766

Fax: (919) 231-1195

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